Privacy Policy

We collect information you provide directly, including:

• Account information (such as email address, organization name, and password)
• Organization and workspace data
• Infrastructure configurations, deployments, and agent-related data
• Communications you send to us

We also automatically collect technical data, including:

• IP address and approximate location
• Browser type and device information
• Usage data, logs, and interaction events
• Performance and diagnostic data

We use collected information to:

• Provide, operate, and improve the Service
• Authenticate users and enforce access controls
• Monitor system performance, reliability, and security
• Detect, prevent, and investigate abuse, misuse, or illegal activity
• Communicate with you about updates, changes, and support matters
• Comply with legal obligations

Instanced is a powerful platform, and we take misuse seriously.

We may monitor usage, logs, and system activity to:

• Detect spam, abuse, or malicious behavior
• Enforce our Terms of Service
• Protect users, infrastructure, and third parties

Monitoring may include automated systems and, where necessary, manual review. We take reasonable steps to minimize access to user data while ensuring platform safety.

We do not sell your personal data.

We may share information with:

• Trusted infrastructure and service providers necessary to operate the platform (e.g., cloud hosting, networking, and storage providers)
• Law enforcement or regulators when required by law or to prevent harm
• Successors in the event of a merger, acquisition, or asset sale

All third-party providers are required to handle data securely and in accordance with applicable laws.

We retain your data:

• For as long as your account is active
• As necessary to provide the Service
• As required for legal, regulatory, or audit purposes

You may request deletion of your account and associated data by contacting us. Some information may be retained where required by law.

We implement industry-standard security measures, including:

• Encryption in transit and at rest
• Access controls and authentication mechanisms
• Monitoring and logging systems
• Regular security reviews and updates

However, no system is completely secure. You are responsible for maintaining the security of your credentials and configurations.

We use essential cookies and local storage to:

• Maintain authentication sessions
• Store necessary application state

We do not use third-party advertising cookies. You may clear browser storage at any time, which may log you out of the Service.

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Request export of your data

To exercise these rights, contact us at privacy@instanced.net.

Your information may be processed and stored in countries outside your jurisdiction, including where our infrastructure providers operate.

We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

Instanced is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

If you believe a minor has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time.

• We will notify you of material changes via email or through the Service
• Continued use of the Service after changes constitutes acceptance of the updated policy

For privacy-related questions or requests, contact: privacy@instanced.net